COVID-19 statement: Nilfisk business continuity status and plans
The current COVID-19 outbreak continues to impact many of our customers and several markets, we operate in.
Nilfisk is an essential business providing essential products and services during the COVID-19 crisis to critical infrastructure sectors such as healthcare providers, food manufacturing and retail, production and supply. We have implemented all feasible measures across our business, which has allowed us to our operations across production, sales and service.
With this statement, we want to highlight our commitment to continuously provide our customers with solutions and services during this challenging time. This includes acting responsibly in accordance with all local government guidelines, ensuring a safe working environment for all employees and continuing to support our customers.
Production and Supply:
We have implemented extensive safety measures at our production and distribution sites to secure the ongoing production and distribution of goods.
All production and distribution sites continue operations at a capacity reflecting current market demand. This includes our production sites in China, Mexico, Hungary and US as well as our distribution centers in Europe, US and China. We have seen a temporary scale-down in operations in Italy due to government instructions, but here we also now see operations return to a more normalized level.
Sales and Service:
We are closely following local government recommendations for all our sites and offices as well as for our employees working in the fields. In some markets, ‘shelter in place’ regulations remain, and our Sales and Customer Service teams continue to work from home as encouraged by local authorities. In other markets, lockdowns begin to ease, and our Sales and Customer Service teams are once again able to work from the offices and/or visit customer sites.
Across all markets, meetings can still be held using telephone, Skype or other digital solutions, and we can also continue to offer product demonstrations in person if this complies with local authority guidelines.
Our service teams will continue to service customers as needed and possible. All service technicians have been instructed on how to demonstrate the necessary hygiene precautions and have been instructed to call ahead prior to a service visit in case there are any customer specific guidelines, they need to be aware off.
With this statement, we want to thank our customers for continuing to place your trust in Nilfisk. We continue to keep our customers informed and will update this statement if we see significant changes in the current situation.
If you have any questions or would like to have additional information, we encourage you to reach out to your contact at Nilfisk. We will do our utmost to answer your questions and ask for your understanding in this special situation.